Service Terms and Conditions for Waste Disposal Ealing

These Terms and Conditions set out the basis on which Waste Disposal Ealing provides waste collection and disposal services. By booking a collection or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business, landlord, tenant, managing agent, or other party requesting waste collection or disposal services from Waste Disposal Ealing.

Company, we, us or our means Waste Disposal Ealing, the provider of waste collection and disposal services.

Services means any waste collection, removal, clearance, loading, transportation, and disposal or recycling services provided by the Company.

Booking means a confirmed request for Services, whether made by telephone, email, online form, or any other agreed method.

Waste means any items, materials, refuse, rubbish, or goods to be collected, removed, and disposed of under the Services.

2. Scope of Services

We provide general waste collection and disposal services, including but not limited to household waste, bulky items, office clearances, light construction waste, garden waste, and similar non-hazardous materials. The precise scope of Services will be agreed at the time of Booking, based on the Customer’s description of the Waste and the access to the collection location.

Our Services do not normally include the removal of hazardous or specialist waste, including but not limited to asbestos, chemicals, solvents, clinical waste, gas bottles, pressurised containers, oils, liquids, or electrical items requiring specialist handling beyond our usual capabilities, unless expressly agreed in writing in advance.

We reserve the right to refuse to collect any Waste which we reasonably believe to be hazardous, illegal, excessively heavy, unsafe to handle, or beyond the agreed scope of the Booking.

3. Service Area

We primarily operate within Ealing and surrounding areas. Acceptance of a Booking is subject to confirmation that the collection address is within our operational range and that access is reasonably practical. We may decline or adjust a Booking if the location is outside our normal service area or requires excessive travel time or special arrangements.

4. Booking Process

Bookings may be made by telephone, email, or via our online enquiry channels. When placing a Booking, the Customer must provide full and accurate information, including:

1. The collection address and contact details.

2. A clear description of the Waste, including type, approximate quantity, and any unusual items.

3. Details of access to the property, including stairs, lifts, parking restrictions, and any security requirements.

4. Any time constraints, preferred collection date and time, and any other relevant information.

Based on the information provided, we will confirm the indicative price, the service date, and any specific conditions. A Booking is not deemed accepted until we have confirmed acceptance and, where applicable, received any required deposit or prepayment.

The Customer acknowledges that the final price may vary from any initial estimate if the actual volume, weight, or nature of the Waste differs from that originally described, or if access and loading conditions are materially different from those stated at the time of Booking.

5. Access and Customer Responsibilities

The Customer is responsible for ensuring that our team has safe and reasonable access to the collection address at the agreed time. This includes:

1. Arranging any necessary parking permissions or permits.

2. Ensuring pathways, corridors, and access points are free from obstruction.

3. Informing us of any access restrictions, security codes, or building management requirements in advance.

4. Ensuring that an authorised person is present to give instructions, if required.

If we are unable to carry out the Services due to lack of access, unsafe conditions, or other issues within the Customer’s control, we reserve the right to charge a call-out or wasted journey fee, which may be equivalent to all or part of the agreed Service charge.

6. Pricing and Payment Terms

Prices are typically based on the type and approximate volume or weight of the Waste, the labour required, and the distance from our usual service area. We may provide an estimate in advance, which can be subject to confirmation on arrival after we have inspected the Waste.

Unless otherwise agreed, payment is due on completion of the Services. We may accept cash, card payments, bank transfers, or other payment methods as advised at the time of Booking. Where a deposit or prepayment is required, the Booking will not be confirmed until such deposit or prepayment has been received and cleared.

For business and account Customers, payment terms will be agreed separately. In the absence of any express agreement, payment is due within 14 days of the date of invoice. We reserve the right to charge interest on late payments at the maximum rate permitted by applicable law and to recover all reasonable costs incurred in pursuing late or unpaid debts.

7. Cancellations and Amendments

The Customer may cancel or amend a Booking by notifying us as soon as reasonably practicable. Cancellations or significant amendments made more than 24 hours before the scheduled collection time will normally not incur a charge, unless we have already incurred specific costs.

If the Customer cancels or materially amends a Booking less than 24 hours before the scheduled collection time, we reserve the right to charge a cancellation fee, up to a maximum of the full agreed Service charge, to cover our lost time and costs.

If we need to cancel or reschedule a Booking due to operational or safety reasons, we will notify the Customer as soon as reasonably practicable. Our liability in such circumstances will be limited to rebooking the Service at a mutually convenient time or, where payment has already been made, offering a refund of any amounts paid for Services not yet performed.

8. Waste Ownership and Responsibility

By presenting Waste for collection, the Customer warrants that they have the legal right to dispose of it and that it does not contain any items which are stolen, unlawfully possessed, or otherwise subject to a third party’s rights without consent.

Ownership of the Waste transfers to us at the point of collection, except where the Waste is found to be prohibited, hazardous, or outside the agreed scope. In such cases, ownership will remain with the Customer, and we may refuse to remove the items or return any such items already loaded, where safe and lawful to do so, at the Customer’s cost.

9. Waste Regulations and Environmental Compliance

We operate in accordance with applicable UK waste management legislation and regulations. We will take all reasonable steps to ensure that collected Waste is transported, treated, recycled, or disposed of lawfully and responsibly. We may use licensed transfer stations, recycling facilities, or disposal sites as appropriate.

The Customer agrees not to present for collection any Waste that is illegal to transport or requires specialist handling that we have not expressly agreed to undertake. This includes but is not limited to asbestos, clinical waste, large quantities of liquids, flammable substances, explosives, and other hazardous materials governed by specific regulations.

Where the Customer is a business, they may be required to supply relevant documentation or declarations regarding the nature of the Waste, including confirmation that it is non-hazardous. We may also issue a waste transfer note or similar documentation as required by law. The Customer must retain any such documentation for the period required by applicable regulations.

10. Liability and Limitations

We will exercise reasonable care and skill in providing the Services. However, to the fullest extent permitted by law, we will not be liable for:

1. Any loss or damage arising from inaccurate, incomplete, or misleading information provided by the Customer at the time of Booking.

2. Any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or loss of goodwill.

3. Any delay or failure to perform the Services caused by events beyond our reasonable control, including traffic conditions, extreme weather, accidents, or industrial action.

While we take care when moving items through properties, the Customer is responsible for protecting floors, walls, and fixtures where appropriate. We will not be liable for minor cosmetic damage or wear and tear reasonably arising from the normal provision of the Services, provided we have acted with reasonable care.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited.

11. Insurance

We maintain appropriate insurances for our operations as required by law and in line with industry practice. Details of cover can be provided upon request. The Customer is responsible for ensuring that they have adequate insurance in place for their own property and belongings, including any items not intended for disposal that remain on the premises during our visit.

12. Customer Conduct and Health and Safety

The Customer must not request our staff to undertake any task that is unsafe, illegal, or beyond the agreed scope of the Services. We reserve the right to withdraw our staff from any situation where we reasonably believe their health or safety is at risk, including due to aggressive behaviour, unsafe premises, or hazardous conditions.

The Customer must ensure that pets, children, and other individuals are kept clear of the working area while our staff are on site, to maintain a safe environment for all parties.

13. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should notify us as soon as reasonably practicable, ideally within 48 hours of the collection. We will investigate the matter and aim to resolve complaints promptly and fairly.

Where a dispute cannot be resolved informally, either party may seek to resolve the matter through negotiation, mediation, or, ultimately, through the courts of the relevant jurisdiction, as set out in these Terms and Conditions.

14. Data Protection and Privacy

We will process any personal information provided by the Customer in connection with Bookings and the provision of Services in accordance with applicable data protection laws. We will only use such information for the purposes of administering Bookings, providing Services, handling payments, managing accounts, and complying with legal obligations.

We will take reasonable steps to protect personal data from unauthorised access, misuse, or loss, and we will not sell or share personal information with unrelated third parties for marketing purposes without the Customer’s consent.

15. Changes to These Terms

We may amend these Terms and Conditions from time to time to reflect changes in law, operational needs, or business practices. The version in force at the time of the Customer’s Booking will apply to that Booking. We encourage Customers to review the Terms and Conditions periodically for any updates.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will, to the extent required, be deemed deleted, and the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any written confirmation of Booking and any agreed written variations, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings between the parties.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Waste Disposal Ealing.

By placing a Booking or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.